Return Policy

Our Returns Policy

Early Music Shop Guarantee

All instruments and instrument kits are covered by our comprehensive 1-year (minimum) guarantee over and above any guarantee provided by the maker. 

Exchange or Refund

We appreciate the difficulties involved in choosing an instrument online and therefore you may exchange or return your order (full refund less any reimportation charges) within the first two weeks subject to the following conditions:

  • your order is in new condition or in the same condition as when we sent it
  • it is in it's original case and/or packaging

The following items cannot be exchanged or returned, due to copyright, risk of damage and hygiene reasons, with the exception of faulty or incorrect orders:

  • Strings
  • Reeds
  • Sheet Music
  • Facsimiles
  • Books
  • Accessories

The Early Music Shop reserves the right to make a repackaging charge at their discretion of up to 10% for any goods which do not comply to this condition.

If you are unhappy with your order, please don't hesitate to contact us, and we will endeavor to sort out any problems in a timely manner. In many cases problems will be covered under our guarantee and we will be happy to rectify these.