The quality of the EMS harp cases are unlike any others I have seen. I ordered this case to fit a 19 string harp not made by EMS, and unfortunately it didn’t quite fit. I contacted EMS customer service because I live in the states end it would have been quite expensive to ship back for a return. I can’t say enough great things about Anthony from customer service. I decided to return the harp I had and he helped me purchase an EMS harp instead with a case to fit. I have been a customer of the early music shop for many years and time after time the quality of their instruments and accessories surpasses expectations. This was my first time requiring help from customer service and Anthony also surpassed any customer service expectations one might have in this day and age. The early music shop does everything right, and then some! I couldn’t recommend them enough!